Fuel50 Products:
Company HQ: Texas
Industry: Healthcare
Company Size: 16,500+ Employees
Our Career Development Inventory is a simple and brief first step employees take on the CareerDrive site, yet it carries the powerful potential to reshape how employees perceive the notion of ‘career development,’ which can mean so many things to different people.
Results
91%
of users now found it easy to locate and use the new CareerDrive site
2% to 16.8%
of user usage increase
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Texas Health Resources is one of the largest faith-based, nonprofit health care delivery systems in the United States and the largest in North Texas in terms of patients served. Their values of respect, integrity, compassion, and excellence aren’t just aimed at patient care but also extend to each and every member of staff.
Texas Health has created an inclusive, supportive, people-first, excellence-driven culture and workplace.
Texas Health Resources University (THRU), the learning and development wing of Texas Health Resources, partners with the company’s benefits office on the career development aspect of the Tuition Reimbursement (TR) Program. Texas Health typically invests about $6 million annually in tuition reimbursement for employees.
Business Challenge
Starting in 2008, employees who used the TR program were required to reflect on their big-picture career plans and the aligned degree program, and submit a “Career Development Plan” (CDP) to THRU. However, managing this process was manual and involved approximately 20% of the responsibility of one full-time THRU employee. It also needed simplifying in order for employees to truly take ownership of their career development.
Texas Health Resources University partnered internally with teams from tuition reimbursement, human resources, and IT to work toward a solution.
Solution
To achieve the goals of the CDP, the CareerDrive portal was launched — a website that provides employees with one place for everything related to career development and job transitions, while incorporating into the tuition reimbursement process. CareerDrive is seamlessly accessible with just one click (and no additional logon details) from the intranet site, which is the go-to place for employees for key resources such as biweekly pay stubs, HR forms, and benefits information.
Customized Assessment
Texas Health leveraged the Career Development Inventory (CDI) — a customized assessment Fuel50 built within CareerDrive — and increased its visibility through internal promotion. This assessment asks Texas Health employees to self-rate their levels of career preparedness based on seven competencies. The results allow them to gain greater self-awareness of where they are in their career development journey and provides suggested next steps. This could include additional formal education, where they can make use of the company’s tuition reimbursement benefit.
Timeline
- Oct 1, 2015 – CareerDrive portal goes live to all of Texas Health Resources
- Mar 17, 2016 – 303 employees registered
- Sep 28, 2016 – 627 employees registered
- Feb 16, 2017 – 800 employees registered
- Apr 18, 2017 – 1,154 employees registered
- May 2, 2017 – CareerDrive’s Career Development Inventory replaces the Career Development Plan as part of the tuition reimbursement process
- Sep 6, 2017 – 3,550 employees registered
- Oct 26, 2017 – 4,040 employees registered
Results
At Texas Health, the implementation of the new CareerDrive site delivered measurable efficiency gains and stronger engagement. The initiative eliminated the need for employees to spend 20% of their time managing the CDP process, freeing that time for other responsibilities. Additionally, the career-development step of the tuition reimbursement process can now be verified more quickly and in real time, further reducing administrative burden.
User engagement reflected these improvements. 91% of users reported finding it easy to locate and use the new CareerDrive site, and overall platform usage grew substantially, climbing from 2% to 16.8%. These figures demonstrated both usability improvements and increased adoption across the organization.
As the project leaders summarized, “Every goal of this initiative was met.” With these foundations in place, Texas Health has moved to the next stage: evaluating and fine-tuning the user experience to ensure continued success.