Terms & Conditions

We consider that the legal bases for using your information as set out in this Privacy Policy are as follows:

a) our use of your information is necessary to perform our obligations under any contract with you or for your benefit or to take steps to enter into a contract with you or for your benefit (for example, to provide you with Fuel50 Services or to comply with the terms of use of our Site, which you accept by browsing our Site); or

b) our use of your information is necessary for complying with our legal obligations (for example, if you contact us requesting access to information we hold about you); or

c) where neither (a) nor (b) apply, our use of your information is necessary for our legitimate interests or the legitimate interests of others (for example, to ensure the security of our Site). Our legitimate interests are to:

1. 1. run, grow and develop our business and improve the Fuel50 Services;
   2. operate our Site;
   3. provide Fuel50 Services to our customers, make and receive payments and provide customer services;
   4. invest in and roll out new products to benefit the communities in which we operate; and
   5. for internal group administrative purposes.

4. What Information We Collect

We handle all Personal Information provided to us with the utmost care and we only collect the information we really need to provide our products and services. You may voluntarily provide us with your information, or we may also receive information about you from your employer (third party). We may also collect information from you using a variety of technologies that automatically and passively collect information when you use our Site.

a. Information You Provide to Us

At touchpoints throughout your use of the Fuel50 Services, we collect Personal Information directly from you, such as:

• Information that you share via a free text field, or other unstructured format on the Site (please note that we do not collect consumer information via the Site’s Contact Us function unless you provide it);
• Photos and/or videos that you upload through the Site(s), including audio recordings sent via customer service calls;
• Information that you share during our product research calls;
• Other information that could reasonably be used to identify you personally or identify yourhousehold or device.

We may also obtain information from you where you expressly provide us with the information. Examples of sources from which we collect information include telephone calls with you, letters, e-mails or other communications from you, information provided via online chat or support services, web forms or inputs/uploads into our Site, documents you have provided to us, or references and referrals provided to us in connection with your employment application.

Right not to be discriminated against

We will not discriminate against you for exercising any of your CCPA or CPRA rights. Unless permitted by the CCPA or CPRA,, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discountsor other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Any CCPA or CPRA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.

Third-party marketing

California’s “Shine the Light” law (CA Civil Code Section 1798.83) permits our users who are California residents to request and obtain from us a list of what Personal Information (if any) we disclosed to third parties for their own direct marketing purposes in the preceding calendar year and the names and addresses of those third parties. As stated above, we are usually required to provide your Personal Information to our Clients, as they are the ultimate controllers of the information and to our service providers in order to make it available. We do not currently disclose Personal Information protected under this section to other third parties for their own direct marketing purposes.

10. Security

The security of your information is important to us. We use reasonable organizational, technical and administrative measures and follow generally accepted industry standards for the data and processing that we do, and we take all reasonable steps to protect the Personal Information we collect and hold, both during transmission and once we receive it, including without limitation:

(i) using encryption when collecting or transferring sensitive Personal Information;

(ii) limiting physical access to our premises;

(iii) limiting access to the Personal Information we hold;

(iv) ensuring that we have appropriate security safeguards to keep Personal Information secure; and (v) where required by law, destroying or de-identifying Personal Information.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your Personal Information. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contact Us” section, below.

11. Notification of personal data breaches

We have put in place procedures to deal with any suspected personal data breach and will make any legally required disclosures regarding breaches of the security, confidentiality or integrity of Personal Information, consistent with our ability to determine the scope and impact of a breach and our obligations to law enforcement and/or regulating or supervisory entities. The Global Security and Privacy Manager is responsible for maintaining and applying these procedures. If a data breach is confirmed and is likely to result in a high risk to your personal rights, we will communicate the breach to you without undue delay.

12. Retention of Personal Information

Fuel50 will only retain your Personal Information for as long as necessary to fulfill the purposes that we collected it for, including providing the Fuel50 Services, enforcing our agreements, satisfying any legal, accounting or reporting requirements and, where required to assert or defend against legal claims, until the end of the relevant retention period or until the claims in question have been resolved. We may retain an archived copy of your information as required by law or for legitimate business purposes. Upon expiration of the applicable retention period and when required, we will securely destroy your information in accordance with applicable laws and regulations

We will also retain Personal Information, including Usage Information, for internal analysis purposes. Usage Information is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site or we are legally obligated to retain this data for longer periods.

13. Our worldwide practices and international transfers of data

Fuel50 is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders. Therefore, the recipients referred to herein can be located outside the jurisdiction in which you are located (or in which we provide the Fuel50 Services), including third countries outside the European Union (“EU“).

For transfers of Personal Data to the United States of America, Fuel50 has certified itself under the Data Privacy Framework to provide an adequate level of protection for such Personal Data.

For transfers of Personal Data to other jurisdictions that are not regarded as providing an adequate level of protection of Personal Data, we have put in place additional appropriate safeguards (such as contractual commitments) in accordance with applicable laws and regulations to ensure that your Personal Data is adequately protected, on the basis of the relevant sets of Standard Contractual Clauses (SCC’s) approved by the European Commission available for consultation here. For more information on the appropriate safeguards in place, please contact us at the details below.

14. Data Privacy Framework

On July 10, 2023, the European Commission’s adequacy decision for the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”) entered into force. The EU-U.S. DPF Principles entered into effect as of the same date. Fuel50 complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF as set forth by the U.S. Department of Commerce. Fuel50 has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU- U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. The Data Privacy Framework list of adhered members may be accessed here. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/s/

Pursuant to the Data Privacy Frameworks, EU and UK individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under the Data Privacy Frameworks, should direct their query to privacy@fuel50.com. If requested to remove data, we will respond within a reasonable timeframe.