Transcom

Transcom

The overall goal of this employee engagement initiative was to impact retention and absenteeism. The program focused on a mix of low and high-touch career points over the employee experience and was designed to support the creation of raving ‘employee’ fans in this organization.

The aim was to have a measurable impact on retention and engagement while providing career moments that build a Career Rave Experience for each staff employee.

After three months of using Fuel50, 93% would recommend Transcom as an employer (increased from 86.6%). Plus, there was a 50% reduction in voluntary attrition and a 33% increase in career conversations.

Employees

29K+

Vertical

Contact Center

Region

Philippines

Solution

Talent Retention

An international and multicultural environment with a dynamic, playful, and energetic atmosphere.

Transcom's Culture Statement

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